At virtualteachingassistant.com, our mission is to serve each and every customer with the most up to date tutoring services and products while also providing excellent customer service.  To complete this mission virtualteachingassistant.com provides a complete set of free and paid services to students and other community members with excellent customer service in mind.

In essence, at virtualteachingassistant.com customer service to us means a well educated and knowledgeable staff that is able to provide assistance to visitors on their mission to achieving academic success.
Here are the mainstays of our customer service mission statement:

1. Virtualteachingassistant.com will treat each visitor equally with respect in adherence with our privacy policy and our customer policy.

 

2. All our staff will be courteous and attentive in dealing with customer complaints and concerns.  Our staff will try to solve each and every one of our customers problems whenever possible.

 

3. All requests for information will be fulfilled in a timely manner and we will present alternatives when a request cannot be directly met by our staff.

 

4. Any visitor who has questions about our rules and regulations or our privacy policy will be given a full explanation of our policies.  If our policy is still not understood by a visitor we will refer the question to a supervisor or the owner of virtualteachingassistant.com

 

5. Our ultimate goal at virtualteachingassistant.com is to serve our visitors and customer’s expectations for service and fulfilling our mission statement.  If any visitor would like to comment on our practices we welcome critiques of our program to help make us better.
Ethical Standards:

 

All virtualteachingassistant.com visitors will receive equal consideration and respect in connection with our privacy policy, our customer service mission statement and our company mission statement.

Each of our visitors personal information that is collected by virtualteachingassistant.com will be confidential and protected to the best of our abilities, please see our privacy policy for a full explanation of how we collect and protect information.

All inquiries, questions and concerns will be responded to in the most efficient way possible with the best information available at the time of the inquiry without directly providing opinions or advice in response to inquiries.  Any personal opinion in responses are upon the onus of the individual staff member and virtualteachingassistant.com does not condone personal responses and opinions, particularly those recommending products and services other than our own.